- Mediation is in fact negotiation assisted by a third, unbiased party referred to as mediator. The parties involved in a dispute try to reach a mutually beneficial solution. The mediator helps both parties to communicate effectively to identify the problems and obstacles, and to find ways of amiable resolution. The solution always lies in the hands of the disputants, as does the responsibility of putting it into practice. The mediator is there to set the scene for the discussions between the parties, in a secure and confidential environment, and to make them run as smoothly as possible. The mediator makes sure each participant gets their say, makes their interests, needs and wants clear to the others, and that the final agreement addresses all the legitimate needs and interests involved. Mediation is a way to amiably resolve conflicts, which works very well if the parties involved seek to reach a mutually beneficial agreement, and which requires the assistance of an expert in communication and negotiation - THE MEDIATOR.
- Medierea este o negociere asistata de o parte neutra care poarta denumirea de mediator. Prin mediere, partile implicate într-un litigiu încearca sa identifice solutia care le satisface deopotriva. Mediatorul ajuta partile sa comunice efectiv si corect, sa identifice problemele si obstacolele cu care se confrunta si sa gaseasca posibilele cai de întelegere amiabila. Solutia litigiului apartine partilor, asemeni si responsabilitatea implementarii acesteia. Mediatorul asigura un cadrul propice, sigur si confidential pentru discutiile dintre parti si faciliteaza desfasurarea lor. Mediatorul se asigura ca toti participantii au posibilitatea de a-si expune punctul de vedere, interesele, nevoile si doleantele, sunt ascultati de ceilalti, iar acordul final tine cont de interesele si nevoile legitime ale tuturor celor implicati. Medierea este, în concluzie, o metoda de solutionare amiabila a conflictelor prin care partile încearca sa ajunga la o solutie de comun acord si reciproc avantajoasa cu ajutorul unui profesionist în comunicare si negociere - MEDIATORUL.
